FREE SHIPPING for all orders over $50.

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@hypeninjas.com

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in USA, Canada, China, & Singapore. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Is shipping really FREE?

A. Yes, shipping is Free Worldwide on most items unless otherwise indicated!

Q. Where is you company located?

A. We have an office in Edmonton, Alberta, Canada; Supply warehouses in: USA, Canada, China & Singapore.

Q. Which currency will I be charged in?

A. Our store is set in USD. However, the currency converter on the bottom left will allow you to checkout in the specified currency that you have selected.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@hypeninjas.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. All payments are processed through Stripe or Paypal.

Q. I am unhappy with my Order, can I place a Refund?

A. In order to protect ourselves as a Merchant, we only offer refunds on items within 30 days of receiving order, or that arrive in a defective state. For defective items, you must submit photo and/or video evidence within reasonable doubt to our support team at support@hypeninjas.com to be eligible for a refund. Once evidence is received and verified, you may ship the product back to our supply warehouse at the address we will provide you to be eligible for a full Refund or Exchange/Credit.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

 

More Questions?

Please feel free to reach out to us if you have other inquiries that were not answered above.

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