FREE SHIPPING for all orders over $50.

TIMELINE

The time for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality, check and packaging. Depending on order volume, orders are sent to our manufacturer for dispatch within 1-5 business days after the order is placed and payment is received.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.

Depending volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out as soon as possible! We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice is the quality of our products. Thank you for your understanding.

IMPORTANT NOTICE - COVID-19

Due to the impacts of COVID-19 Coronavirus, it is important to note that logistics and shipping times have been greatly affected. With the considerable global reduction in flights, the consequence is that commercial shipments, cargo operations as well as small parcel shipments have been greatly hindered. We have also recently experienced higher holding times during customs. Although this is not apparent for all orders, it is possible that some orders may be further delayed due to customs.

CANCELLATION & CHANGE REQUESTS

If you need to make changes to your order, please email us within 24 hours of placing your order and we will be happy to make the required changes. If your order has already been shipped we will no longer be able to make changes or cancellations. Please ensure that you selected the correct size and color to avoid further delays and/or disappointment. 
*After 24 hours, we are no longer able to do any changes or cancellations.

ESTIMATED SHIPPING TIMES TOOL 

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    *Products may be shipped out separately and arrive in separate shipments due to location of warehouses*

    GUARANTEE

    We ALWAYS deliver. We are not cruel people! We try to offer the best experience to our customers because we know what it is like to be disappointed - we are also customers to other companies too! As part of our duty to provide customer satisfaction, we offer free shipping for everyone! As part of the free shipping program, orders travelling internationally will always take more time than the domestic shipping times. To further provide exceptional customer experience and satisfaction, we even developed the above "Estimated Shipping Times Tool" so that you can have a more accurate estimation of when to expect your order. If you have ANY questions regarding your shipment, please contact us at support@hypeninjas.com

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